Policy & Practices

Notice of Privacy Practices

Hospital for Special Care is required by law to maintain the privacy of your health information.

Download the full Notice of Privacy Practices – English  Español  Polski

Patient Rights

As a patient, you have the right to

  • Receive information, in a language and manner that you understand.
  • Participate in your care planning and discharge planning.
  • Accept or refuse medical treatment that is offered at the Hospital, including opioids.
  • Receive appropriate assessment and management of pain.
  • Agree or refuse to participate in clinical research.
  • Access protective services and federally-funded patient advocacy programs.
  • Communicate with persons of your choice, in forms of communication of your choosing.
  • Have or refuse to have visitors in accordance with Hospital policy.
  • Allow a family member, friend or other designated individual to be present during the course of your hospital stay unless this individual’s presence conflicts with Hospital policy.
  • Have a physician of your choice, family member or other individual/representative notified of your admission.
  • Receive a clear explanation of procedures for transfer to another room within the Hospital, transfer to another facility, or discharge, in accordance with state and federal law.
  • Exercise your rights as a patient and a citizen without interference, coercion, discrimination or reprisal.
  • Be treated in a safe setting, free of abuse, neglect, mistreatment, or any form of restraint/seclusion that is not needed to treat your medical symptoms or is used as a means of coercion, discipline, convenience or retaliation.
  • Receive care that is provided with consideration of personal privacy to the greatest extent possible.
  • Use your personal clothing and possessions as long as they do not infringe upon the rights of other patients or are considered medically inadvisable.
  • Wear religious or other symbolic items, as long as they do not interfere with diagnostic procedures, treatments, other patients, or staff.
  • Confidential treatment of your medical records, in accordance with state and federal law.
  • Restrict access to your medical information by individuals that are not authorized Hospital staff or that are not directly involved in your care, payment for your care and/or discharge planning.
  • Have access to an interpreter, free of charge, if English is not your primary language. Be provided with auxiliary aides/assistive devices if you have a visual, speech, hearing, or cognitive impairment, free of charge.
  • Your family or legally authorized representatives will be able to exercise the rights and responsibilities that are described in this packet on your behalf.

Download the full Patient Rights and Responsibilities – English  Español  Polski

Patient Responsibilities

Our efforts to provide a safe environment and support high-quality healthcare requires a cooperative effort between us and you. As a patient at Hospital for Special Care, you have the responsibility to:

  • Participate actively in your care plan and the discharge planning process.
  • Tell your care provider or doctor as much as you can about your symptoms and health-related complaints, medical history, prior hospitalizations and medications.
  • Inform your doctors and nurses of changes in your medical condition or unexpected health problems.
  • Ask questions when you do not clearly understand instructions or goals related to your care and treatment.
  • Follow your recommended treatment plan, or accept the consequences of your actions if you refuse treatment or do not follow instructions regarding your medical care.
  • Arrive on time for any outpatient appointments. Notify the clinic ahead of time if you cannot make a scheduled appointment.
  • Provide copies of any advance directives or legal documents authorizing another person to make healthcare decisions for you.
  • Follow Hospital policies and procedures, including those related to a smoke-free environment and alcohol usage.
  • Follow all Hospital visitation policies and rules of the patient care unit related to patient/visitor conduct. This includes assisting in control of the behavior of your visitors and the control of noise.
  • Respect the rights and property of other patients and Hospital personnel.
  • Respect the privacy rights of other patients, visitors and Hospital staff. Use of a cell phone, camera or other device to take or share photos (or any other type of digital image or audio recording) of other individuals, without their prior specific consent, is prohibited.
  • Meet any financial obligations associated with your care promptly and as agreed to with the Hospital.

Also in Patient Rights and Responsibilities

Download the full Patient Rights and Responsibilities. If you have questions or wish to express a concern, please speak with your case manager, any hospital staff, or contact the Quality Department at 860-827-1958 ext. 5812 for non-urgent issues and leave a message. For specific concerns regarding auxiliary aids, physical accommodations or language assistance, please call the Hospital’s Communications Coordinator at 860-989-9717.

Financial Policies

Our Patient Account Representatives are here to help you and your family with your healthcare billing and financials. Please visit Billing and Financial Services for more information.

Requesting Medical Records

We respect and treat your privacy seriously when handling confidential patient medical information. Please visit Medical Records for more information.
(You may use the authorization for release of information form for your convenience)

Nondiscrimination Notice