We are committed to providing equal access to our health programs and activities for all persons. This equal access includes individuals with disabilities, who are deaf, hard of hearing, visually impaired, and may have a limited ability to read, write, speak or understand English (English is not the primary language). We comply with applicable Federal civil rights laws and do not discriminate against or treat an individual differently on the basis of race, color, national origin, age, disability or sex.
If you believe that we have failed to provide these services or have discriminated in any way, please contact our Patient Liaison at 860-827-4812 to resolve any issues. You may also file a grievance by calling the Communication Coordinator at 860-989-9717 (TTY users – Please contact the Communication Coordinator through CT Relay by dialing 7-1-1 and requesting the Relay operator to connect with HFSC at 860-989-9717).
It is your right to register a complaint. Registering a complaint will in no way compromise your care. Providing feedback allows us to enhance our communication and assist in meeting your healthcare needs. Once you have registered a complaint, you can expect that the issue will be reviewed and you will receive a verbal or written response.
A complaint can be made in one of the following ways:
- Contact the Department Manager during normal business hours. During all other times, the Nursing Shift Manager may be contacted.
- Contact the Patient Care Services department. This department is open Monday through Friday, 8:00am through 4:30pm. The phone number is 860-827-4711. If your call is not answered, you may leave a message and a staff member will return your call the next working day.
- Contact the Quality Improvement Department. This department is open Monday through Friday, 8:00am through 4:30pm. The phone number is 860-827-1958, ext. 4330. If your call is not answered, you may leave a message and a staff member will return your call the next working day.
- Contact the Connecticut Department of Public Health Complaint/Compliance Unit to directly report any concerns or register complaints. Their address is 410 Capitol Ave. MS# 12HSR, Hartford, CT 06134. You may call the unit at 860-509-7400.
If you are not satisfied with our resolution to your complaint you may contact:
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181