It is your right to register a complaint. Registering a complaint will in no way compromise your care. Providing feedback allows us to enhance our communication and assist in meeting your healthcare needs. Once you have registered a complaint, you can expect that the issue will be reviewed and you will receive a verbal or written response.
A complaint can be made in one of the following ways:
- Contact the Department Manager during normal business hours. During all other times, the Nursing Shift Manager may be contacted.
- Contact the Patient Care Services department. This department is open Monday through Friday, 8:00am through 4:30pm. The phone number is 860-827-4711. If your call is not answered, you may leave a message and a staff member will return your call the next working day.
- Contact the Quality Improvement Department. This department is open Monday through Friday, 8:00am through 4:30pm. The phone number is 860-827-1958, ext. 4330. If your call is not answered, you may leave a message and a staff member will return your call the next working day.
- Contact the Connecticut Department of Public Health Complaint/Compliance Unit to directly report any concerns or register complaints. Their address is 410 Capitol Ave. MS# 12HSR, Hartford, CT 06134. You may call the unit at 860-509-7400.
If you are not satisfied with our resolution to your complaint you may contact:
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181