Billing and Financial Services

Billing and Collections

Our Patient Account Representatives are here to help you and your family with your healthcare billing and financials. We participate in most insurance networks and will file your claim for services with your authorization to assign the benefits to the hospital. Co-Pays or deposits may be requested prior to the rendering of elective services. The amount not covered by insurance is the responsibility of the patient, guarantor or designated responsible party.

Facility Charges

We maintain physician offices within the hospital; in addition to physician service charges, facility charges may be billed.

The amount that each patient will be responsible for (such as co-pays) will depend on the medical services actually provided to you during an outpatient visit and the terms of your health insurance plan. Facility charges are intended to cover the hospital’s operational expenses (such as equipment, medical supplies, and staff), and may be charged in addition to charges for your physician’s professional medical services. Depending on the services you received, the amount of your personal liability may have been lower if services were provided at a facility that is not owned or operated by a hospital.

Please contact your health insurer with questions about these charges and the amount you may be expected to pay after your insurance benefits are applied, including any deductible. If you would like to receive an itemized bill or compare these charges with the rate that Medicare would typically pay for these services, please contact Patient Financial Services at 860-827-4900. This section does not apply to patients whose care is being paid for under Medicare, Medicaid, or workers’ compensation benefits.

Please note: It is possible to have multiple accounts open at the same time if you receive services on multiple days or in different areas of the hospital.

Budget Payment Plans

We maintain a payment plan option for patients who may have difficulty paying their account balance in a single installment. A Patient Account Representative is available to assist with this option.

Medicare Cost to Charge Ratio (CCR)

Section 19a-509(b) of the Connecticut General Statutes requires that hospitals publish the hospital’s cost-to-charge ratio.

As of 05/15/2020 Hospital for Special Care’s inpatient cost to charge ratio is 0.468.

Financial Assistance

Financial assistance may be available whether or not you meet income guidelines and/or have been denied Medicaid benefits. Eligibility criteria will be based on the annual update of the Health and Human Services Poverty Guidelines published in the Federal Register. To be considered for financial assistance, please complete an application and provide the required documentation of income and assets.

Assistance with Financial Concerns

To speak with a Patient Account Representative – please reach out Monday – Friday from 8:00 am to 4:30 pm to 860-827-4900. If you are unable to call during this time, please leave a message and callback number for the next business day. Each Patient Account Representative maintains a confidential voice mailbox.

The Patient Account Representative can provide assistance with:

  • Reviewing Hospital for Special Care and insurance statements
  • Accepting a credit card payment over the phone
  • Creating a no-interest payment schedule
  • Providing assistance and information regarding the Financial Assistance Program and other local assistance programs

Mailing Address:
Hospital for Special Care
Patient Financial Services
2150 Corbin Avenue
New Britain, CT 06053

Nondiscrimination and Emergency Medical Care

Hospital for Special Care does not have a dedicated emergency department. Our Medical Staff will appraise emergencies, provide initial treatment, and refer or transfer an individual to another Hospital, when appropriate, without discrimination and without regard to whether the individual is eligible for Financial Assistance.

Hospital for Special Care will not engage in actions that discourage individuals from seeking emergency medical care, such as demanding that an individual pay before receiving initial treatment for emergency medical conditions or permitting debt collection activities that interfere with hospital’s appraisal and provision, without discrimination, of such initial treatment.