Visiting Information

Visiting Hours

In person visits for adult patients have been suspended by state order since March 2020 due to the COVID-19 Pandemic.  Virtual and window visits are available for patients who are able to safely participate in these activities.  In-person visits may be scheduled for pediatric patients only.

Access to our facilities and campuses remains limited. Help us keep everyone safe and do not visit our building or grounds unless you are:  an employee, an approved vendor/contractor, have a scheduled outpatient visit or a scheduled window visit.

Unauthorized visitors will be asked to leave the property.  Specific questions relating to patient care may be directed to our patient information line at 860-223-9077.



A full-service cafeteria is available to visitors and staff Monday – Friday, 11:00 am – 1:15 pm. Offerings include hot entrees, grilled items, sandwiches, salads, desserts and beverages. Coffee and soda vending machines are located near the cafeteria. Microwaves to heat food items are available in the main dining room. The Kitchen of Futures Inc. coffee shop is open Monday-Friday 6:00 am – 4:00 pm.

The Avanti Market, a self-service food option available 24/7, is located in the main hospital dining area. This micro market carries a wide variety of food, beverage, and snack items. In order to gain access to the Avanti Market, please dial “0” on the phone located next to the entry and request access from our Security Department. Directions for scanning the item and swiping to pay are available inside the market. Please note, the Avanti Market accepts Credit/Debit, Android and Apple Pay only, NO CASH.

Depending on a diet, you may or may not be permitted to bring in food from outside the hospital for your loved one to eat. Ask a unit nurse for dietary restrictions prior to bringing food or snacks for your loved one.

Additional Information:

  • Community rooms and courtyards are open for social activity
  • The Health Sciences Library & Resource Center offers educational materials, computer access, and a media room to watch a movie or to use Wii® Fit equipment
  • Family housing at our Family Guest House
  • Good Cause Gifts shop
  • Taking photographs, video and audio recordings are not allowed to ensure patient privacy
  • Our campus is smoke and tobacco-free; vapor products and electronic cigarettes are also prohibited


Main Campus

2150 Corbin Ave
New Britain, CT 06053

Our main campus is home to our inpatient units, outpatient physician’s clinics and therapy facility, aquatic therapy and regular pools, and the fitness center.

Hartford Satellite

500 Blue Hills Avenue
Hartford, CT 06112
(On the Mount Sinai Campus of St. Francis Hospital and Medical Center)

The 23-bed satellite unit provides additional treatment and services for patients requiring 24-hour nursing care and/or rehabilitative services for their medically-complex conditions and health needs.