Visiting our Patients
Separation from loved ones during the COVID-19 global pandemic has been extremely challenging for everyone in the Hospital for Special Care community. Your cooperation and support have helped us keep patients safe and your virtual, window and outdoor visits have helped keep spirits up.
Virtual, window and outdoor visits will continue at this time for patients who are able to enjoy these options. We are now expanding visitation options by offering limited in-person visits with adult patients who can safely participate. These visits will be scheduled in advance.
Our team will schedule in-person visits for patients who have not been able to participate in other options first. If your loved one is a patient here, please wait to be contacted about a scheduled visit or until your planned care update.
Your continued patience and cooperation with this process is greatly appreciated.
- Our Pediatric and Autism Units have separate/specific guidelines.
- Pre-arranged visits are required for the Neurobehavioral Units.
What to expect for scheduled in-person visits:
- One approved visitor will be able to visit the patient at a time
- Approved visitors are identified within the patient’s care plan
- Visitors may only visit one patient
- Age limit for visitors is 16 years of age
- Please be aware room changes are a possibility during your loved one’s stay, so it’s important to check on their room location prior to planning a visit.
- Visitors must enter and exit the building through the main entrance, and are required to check-in AND check-out at the security desk
- All Visitors are required to pass the COVID-19 screen, which includes questions and temperature, prior to being allowed to visit with patients.
- All visitors must bring ID to receive a visitor badge.
- Bring your face mask. You cannot enter the building without it. Masks are required throughout your visit to cover your nose and mouth
- Patients who can safely tolerate wearing a face mask will be asked to do so
- Visitors must maintain social distance at all times. Visitors are not allowed to provide any patient care.
- Visitors are allowed at the bedside only when in the building. Patients who have medical orders to leave the unit may visit with you outdoors in approved patient courtyard areas only.
- No animals, other than certified service animals, are allowed.
- Safety is our first priority. We will suspend a visit in progress if visitors are not able to comply with all safety guidelines
Specific inquiries may be directed to the unit social worker.
A full-service cafeteria is available to visitors and staff Monday – Friday, 11:00 am – 1:15 pm. Offerings include hot entrees, grilled items, sandwiches, salads, desserts and beverages. Coffee and soda vending machines are located near the cafeteria. Microwaves to heat food items are available in the main dining room. The Kitchen of Futures Inc. coffee shop is open Monday-Friday 6:00 am – 4:00 pm.
The Avanti Market, a self-service food option available 24/7, is located in the main hospital dining area. This micro market carries a wide variety of food, beverage, and snack items. In order to gain access to the Avanti Market, please dial “0” on the phone located next to the entry and request access from our Security Department. Directions for scanning the item and swiping to pay are available inside the market. Please note, the Avanti Market accepts Credit/Debit, Android and Apple Pay only, NO CASH.
Depending on a diet, you may or may not be permitted to bring in food from outside the hospital for your loved one to eat. Ask a unit nurse for dietary restrictions prior to bringing food or snacks for your loved one.
- Community rooms and courtyards are open for social activity
- The Health Sciences Library & Resource Center offers educational materials, computer access, and a media room to watch a movie or to use Wii® Fit equipment
- Family housing at our Family Guest House
- Good Cause Gifts shop
- Taking photographs, video and audio recordings are not allowed to ensure patient privacy
- Our campus is smoke and tobacco-free; vapor products and electronic cigarettes are also prohibited
500 Blue Hills Avenue
Hartford, CT 06112
(On the Mount Sinai Campus of St. Francis Hospital and Medical Center)
The 23-bed satellite unit provides additional treatment and services for patients requiring 24-hour nursing care and/or rehabilitative services for their medically-complex conditions and health needs.