Visiting Information



Separation from loved ones during the COVID-19 global pandemic has been extremely challenging for everyone in the Hospital for Special Care community. Your cooperation and support have helped us keep patients safe. Your continued patience and cooperation with this process is greatly appreciated, please note these guidelines can change at any time.

These guidelines apply to visits with adult patients on our medical care units. For specific visiting information for our Autism Inpatient, Pediatric or Neuro behavioral Units please contact the unit social worker directly.

What you need to know before you visit:



  • FIRST visits must be scheduled in advance
  • Visiting hours are designed to keep ALL patients safe, please contact social worker for unit specific details – no exceptions can be permitted
  • Your patience and understanding are essential (and appreciated)

  • Effective 3/15/2021 Each patient may choose one (1) person (16 years of age or older) as their designated in-person visitor during their stay.
  • Each patient may have two (2) visits per week

  • Only one visitor per patient per visit (16 years of age or older) permitted
  • Certified service animals are the only animal visitors allowed – documentation required


  • Safety is our first priority – we will suspend your visit in progress if you are not able to comply with all safety guidelines


What to expect during your visit:




  • Wear your own mask to the hospital
  • You will be given a surgical mask to wear during your visit
  • Your mask must cover your nose and mouth at all times
  • Patients will wear a mask too if it can be safely tolerated

  • Check in AND out at main entrance
  • You will be given a COVID-19 screening (questionnaire and temperature)
  • Bring your ID (required)
  • Check in at Nurses Station before entering the patient’s room

  • Wash your hands when entering/exiting the building and patient room

  • Maintain six feet social distancing at all times – touching the patient or providing patient care increase infection risk and cannot be permitted

  • Stay at the bedside during your visit – you cannot visit other patients or other areas of the unit or hospital
  • Avoid touching the bed or other items in the patient room

How to schedule your visit:



  • Our social work team will schedule your first visit with you by phone and provide unit-specific visiting hours for future visits
  • Call volume is very high –please be patient and allow at least one business day for a response
  • Please allow at least 48 hours after admission for our team to get to know each patient before initial visits can be scheduled
  • Family housing at our Family Guest House
  • Good Cause Gifts shop
  • Taking photographs, video and audio recordings are not allowed to ensure patient privacy
  • Our campus is smoke and tobacco-free; vapor products and electronic cigarettes are also prohibited


Main Campus

2150 Corbin Ave
New Britain, CT 06053

Our main campus is home to our inpatient units, outpatient physician’s clinics and therapy facility, aquatic therapy and regular pools, and the fitness center.

Hartford Satellite

500 Blue Hills Avenue
Hartford, CT 06112
(On the Mount Sinai Campus of St. Francis Hospital and Medical Center)

The 23-bed satellite unit provides additional treatment and services for patients requiring 24-hour nursing care and/or rehabilitative services for their medically-complex conditions and health needs.