Visiting Information



Separation from loved ones during the COVID-19 global pandemic has been extremely challenging for everyone in the Hospital for Special Care community. Your cooperation and support have helped us keep patients safe. Your continued patience and cooperation with this process is greatly appreciated, please note these guidelines can change at any time.

These guidelines apply to visits with adult patients on our medical care units. For specific visiting information for our Autism Inpatient or Neuro behavioral Units please contact the unit social worker directly. For specific visiting information for our complex pediatric care unit, click here.


What you need to know before you visit:



  • Visiting hours:
  • 12:00 pm – 8:00 pm daily
  • Pediatric Unit allows for parents/guardians to visit at any time
  • Autism and Neurobehavioral Units visitation will continue to follow unit-specific protocol

  • Up to two visitors allowed at a time
  • Visitors between the ages of 12 and 15 must be accompanied by a supervising adult

  • Visitors must be 12 years of age or older; at least 16 years of age for Pediatrics

  • Safety is our first priority – we will suspend your visit in progress if you are not able to comply with all safety guidelines

What to expect during your visit:




  • Wear your own mask to the hospital
  • Surgical masks will be available for any visitor who needs or prefers one
  • Your mask must cover your nose and mouth at all times when in the hospital
  • Patients will wear a mask too if it can be safely tolerated

  • Check in AND out at main entrance
  • You will be given a COVID-19 screening (questionnaire and temperature)
  • Bring your ID

  • Wash your hands when entering/exiting the building and patient room

  • Visitors may perform approved patient care only if they have received appropriate training from the unit staff and the training has been documented.
  • You may be asked to step out or return at another time if the patient requires prolonged care during your visit

  • Visits will occur at the bedside unless approved by the clinical team to occur off unit (heavily populated areas must be avoided)
  • You may not visit other patients or other areas of the unit or hospital
  • Family housing at our Family Guest House
  • Good Cause Gifts shop
  • Taking photographs, video and audio recordings are not allowed to ensure patient privacy
  • Our campus is smoke and tobacco-free; vapor products and electronic cigarettes are also prohibited


Main Campus

2150 Corbin Ave
New Britain, CT 06053

Our main campus is home to our inpatient units, outpatient physician’s clinics and therapy facility, aquatic therapy and regular pools, and the fitness center.

Hartford Satellite

500 Blue Hills Avenue
Hartford, CT 06112
(On the Mount Sinai Campus of St. Francis Hospital and Medical Center)

The 23-bed satellite unit provides additional treatment and services for patients requiring 24-hour nursing care and/or rehabilitative services for their medically-complex conditions and health needs.