Visiting Information


We recognize the importance of support from family, loved ones, and friends in your recovery. The following visitor guidelines are effective May 15, 2023.

What you need to know before you visit:



  • Visiting hours:
  • 12:00 pm – 8:00 pm daily
  • Pediatric Unit allows for parents/guardians to visit at any time
  • Autism and Neurobehavioral Units visitation will continue to follow unit-specific protocol

  • Up to two visitors allowed at a time
  • Visitors between the ages of 5 and 15 must be accompanied by a supervising adult

  • Safety is our first priority – we will suspend your visit in progress if you are not able to comply with all safety guidelines

What to expect during your visit:




  • Masks are optional in all areas of the hospital.
  • Hospital surgical masks are available at the main lobby desk
  • Designated patients may wear a mask if it can be safely tolerated. Patients with this designation will have an order placed for “Mask Only” precautions and signage will be placed on their room entrance.

  • Wash your hands when entering/exiting the building and patient room

  • Visitors may perform approved patient care only if they have received appropriate training from the unit staff and the training has been documented.
  • You may be asked to step out or return at another time if the patient requires prolonged care during your visit

  • You may not visit other patients or other areas of the unit or hospital
  • Family housing at our Family Guest House
  • Good Cause Gifts shop
  • Taking photographs, video and audio recordings are not allowed to ensure patient privacy
  • Our campus is smoke and tobacco-free; vapor products and electronic cigarettes are also prohibited


Main Campus

2150 Corbin Ave
New Britain, CT 06053

Our main campus is home to our inpatient units, outpatient physician’s clinics and therapy facility, aquatic therapy and regular pools, and the fitness center.

Hartford Satellite

500 Blue Hills Avenue
Hartford, CT 06112
(On the Mount Sinai Campus of St. Francis Hospital and Medical Center)

The 23-bed satellite unit provides additional treatment and services for patients requiring 24-hour nursing care and/or rehabilitative services for their medically-complex conditions and health needs.