Visiting
We recognize the importance of support from family, loved ones, and friends in your recovery. The following visitor guidelines are effective May 15, 2023.
What you need to know before you visit:
- Visiting hours:
- 12:00 pm – 8:00 pm daily
- Pediatric Unit allows for parents/guardians to visit at any time
- Autism and Neurobehavioral Units visitation will continue to follow unit-specific protocol
- Up to two visitors allowed at a time
- Visitors between the ages of 5 and 15 must be accompanied by a supervising adult
- Safety is our first priority – we will suspend your visit in progress if you are not able to comply with all safety guidelines
What to expect during your visit:
- Masks are optional in all areas of the hospital.
- Hospital surgical masks are available at the main lobby desk
- Designated patients may wear a mask if it can be safely tolerated. Patients with this designation will have an order placed for “Mask Only” precautions and signage will be placed on their room entrance.
- Visitors may perform approved patient care only if they have received appropriate training from the unit staff and the training has been documented.
- You may be asked to step out or return at another time if the patient requires prolonged care during your visit
- You may not visit other patients or other areas of the unit or hospital
Food
A full-service cafeteria is available to visitors and staff Monday – Friday, 11:00 am – 1:30 pm. Offerings include hot entrees, grilled items, sandwiches, salads, desserts, and beverages. Coffee and soda vending machines are located near the cafeteria. Microwaves to heat food items are available in the main dining room. The Kitchen of Futures Inc. coffee shop is open Monday-Friday 7:00 am – 3:30 pm. Saturday 9:00 am – 3:00 pm.
The Avanti Market, a self-service food option available 24/7, is located in the main hospital dining area. This micro-market carries a wide variety of food, beverage, and snack items. In order to gain access to the Avanti Market, please dial “0” on the phone located next to the entry and request access from our Security Department. Directions for scanning the item and swiping to pay are available inside the market. Please note, the Avanti Market accepts Credit/Debit, Android, and Apple Pay only, NO CASH.
Depending on your diet, you may or may not be permitted to bring in food from outside the hospital for your loved one to eat. Ask a unit nurse for dietary restrictions prior to bringing food or snacks for your loved one.
Amenities and Notes
- Family housing at our Family Guest House
- Good Cause Gifts shop
- Taking photographs, video and audio recordings are not allowed to ensure patient privacy
- Our campus is smoke and tobacco-free; vapor products and electronic cigarettes are also prohibited
Locations
Main Campus
2150 Corbin Ave
New Britain, CT 06053
Our main campus is home to our inpatient units, outpatient physician’s clinics and therapy facility, aquatic therapy and regular pools, and the fitness center.
Hartford Satellite
500 Blue Hills Avenue
Hartford, CT 06112
(On the Mount Sinai Campus of St. Francis Hospital and Medical Center)
The 23-bed satellite unit provides additional treatment and services for patients requiring 24-hour nursing care and/or rehabilitative services for their medically-complex conditions and health needs.