Financial Assistance

Billing and Financial Services

Our Patient Account Representatives are here to help you and your family with your healthcare billing and financials. We participate in most insurance networks and will file your claim for services with your authorization to assign the benefits to the hospital. Co-Pays or deposits may be requested prior to the rendering of elective services. What is not covered by insurance is the responsibility of the patient, guarantor or designated responsible party. Our admission and registration staff will work with you to verify health insurance benefits and any amounts you are responsible for prior to admission/first visit. We want you to be fully able to consider the financial impact of your inpatient admission or outpatient visits.

Financial Assistance

Financial assistance may be available whether or not you meet income guidelines and/or have been denied Medicaid benefits. Eligibility criteria will be based on the annual update of the Health and Human Services Poverty Guidelines published in the Federal Register. To be considered for financial assistance, please complete an application and provide required documentation of income and assets.

Assistance with Financial Concerns

To speak with a Patient Account Representative – please reach out Monday – Friday from 8:00 am to 4:30 pm. If you are unable to call during this time, please leave a message and callback number for the next business day. Each Patient Account Representative maintains a confidential voice mailbox.

Inpatient Services for patients with last names beginning with:

  • A through F – 860-832-6265
  • G through N – 860-827-4717
  • O through Z – 860-827-4714
  • All Medicaid – 860-827-4813

Outpatient Services for patients with last names beginning with:

  • A through G – 860-612-6352
  • H through M – 860-827-4975
  • N through Z – 860-832-6237