At HSC, we know that the financial aspects of healthcare can be complicated. From understanding insurance coverage, to reading invoices and billing statements, as well as applying for financial assistance, our Admissions and Fiscal staffs are here to help our patients and families.

Prior to admission, staff members will work with patients families to verify health insurance benefits and information. Patient and families can then consider the financial impact of the anticipated admission to HSC.

Once patients are admitted to HSC, we continue to help with financial information. Patients’ Case Managers or Social Workers can offer guidance in contacting the appropriate Patient Account Representatives or Fiscal Counselor. These individuals provide assistance with:

  • Reviewing HSC and insurance statements.
  • Assisting with applications for government-sponsored programs such as Medicaid.
  • Creating a no-interest payment schedule.
  • HSC has a Charity Care Program for patients who have exhausted other payment options. Patients may apply for reduced-payments for health care services, based on income levels and family size. The program has a formal process for review and approval by Hospital administration. Eligibility criteria will be based on the annual update of the Health and Human Services Poverty Guidelines published in the Federal Register. To be considered for financial assistance, patients and families must complete an application and provide required documentation of income and assets.

Hospital for Special Care
Fiscal Office-Patient Account Representative
2150 Corbin Avenue
New Britain, CT 06053

Read Hospital for Special Care’s Charity Care Policy.