It is your right to register a complaint. Registering a complaint will in no way compromise your care. In fact, it will enhance our communication and assist us in meeting your healthcare needs. Once you have registered a complaint, you can expect that the issue will be reviewed and you will receive a verbal or written response.

A complaint can be made in one of the following ways:

  • Contact the Department Manager during normal business hours. During all other times, the Nursing Shift Manager may be contacted.
  • Contact the Patient Care Services department. This department is open Monday through Friday, 8:00am through 4:30pm. The phone number is 860.827.4711. If your call is not answered, you may leave a message and a staff member will return your call the next working day.
  • You may also contact the Quality Improvement Department. This department is open Monday through Friday, 8:00am through 4:30pm. The phone number is 860.827.1958, ext. 2460. If your call is not answered, you may leave a message and a staff member will return your call the next working day.
  • You may also contact the Connecticut Department of Public Health Complaint/Compliance Unit to directly report any concerns or register complaints. Their address is 410 Capitol Ave. MS# 12HSR, Hartford, CT 06134. You may also call 860.509.7400.

If you are not satisfied with our resolution to your complaint you may contact The Joint Commission’s Office of Quality Monitoring at 1.800.994.6610 or e-mail complaint@jointcommission.org. Their address is One Renaissance Boulevard, Oakbrook Terrace, IL 60181.